Privacy Policy

Effective Date: 24.10.2024

1. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information

When you sign up, book classes, or make a purchase on our Platform, we may collect personal information, including but not limited to:

• Full Name
• Email Address
• Phone Number
• Payment Information (processed securely via third-party services like Stripe)
• Preferred Class Type and Schedule

b. Usage Data

We automatically collect information about your interaction with the Platform. This data may include:

• Device information (e.g., IP address, browser type, operating system)
• Date and time of access
• Pages visited on the website
• App usage patterns

c. Firebase Analytics Data

Our mobile app collects anonymous analytics data using Firebase to track usage and improve user experience. This may include:

• App usage frequency
• Interaction with features
• Crash reports

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and improve our services (e.g., class bookings, role-play features)
• To send booking confirmations and notifications (via email and Slack)
• To process payments and manage subscriptions
• To personalize your experience and offer relevant content or features
• To analyze and monitor the Platform’s performance
• To ensure security and prevent fraudulent activity

3. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: We use third-party services like Firebase, Stripe, and Render for data storage, payment processing, and other technical operations.
• Legal Authorities: We may disclose your information if required by law or in response to valid legal requests.

4. Data Retention

We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

5. Security

We use industry-standard encryption (e.g., HTTPS) and security measures to protect your data. While we strive to secure your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for certain data uses (e.g., marketing emails)
• Request a copy of your data in a portable format

To exercise these rights, please contact us at: [insert contact email].

7. Children’s Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such data.

8. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of the Platform following any updates will signify your acceptance of those changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: worldenglishai@outlook.com

Address: London